I entered the wrong details in my order, what can I do?

If you haven’t received the shipping confirmation email with your tracking number yet, write to us at info@fortunatabrand.com and we’ll update your order details.
If your order has already been shipped, it won’t be possible to make changes. In that case, please contact us and we’ll assist you as quickly as possible.

How can I track my order?

Once your order has been processed, you’ll receive an email with your tracking number so you can check its status at any time.

Will I have to pay customs fees upon delivery?

In some countries outside the European Union, import duties may apply. These costs are external to our brand and are the customer’s responsibility, as they are imposed by each country’s regulations.
If you believe the charges applied are incorrect, we recommend contacting your local customs authority directly.

I wasn’t home when the delivery was attempted, what should I do?

If the courier doesn’t find you at home, your package is usually left with a neighbor or at the nearest post office based on your postal code.
You’ll only need your tracking number to collect it.
If you can’t locate it, write to us at info@fortunatabrand.com and we’ll help you track it down.

Do you have a physical store or pickup point?

No. All our orders are managed online, and we do not have a physical store or pickup location.

How can I cancel my order?

If you wish to cancel your purchase, please send us an email at info@fortunatabrand.com with your request and we’ll issue a refund.
Please note that if you have already received the shipping confirmation email with your tracking number, the order has been dispatched and can no longer be canceled. In that case, contact us and we’ll do our best to assist you.

I received my order but I don’t like the product. Can I return it?

We’re sorry the product didn’t meet your expectations. For hygiene reasons, we cannot accept returns or offer refunds on bikini items.
For more information, you can check our return policy or write to us at info@fortunatabrand.com

I placed an order but didn’t receive a confirmation email.

The confirmation email is sent automatically once your purchase is completed (within 24 hours at most). We recommend checking your spam folder.
If you still haven’t received it after this time, contact us at info@fortunatabrand.com and we’ll look into it.

Part of my order is missing.

We apologize for the inconvenience! There might have been an error during preparation. Please write to us at info@fortunatabrand.com and we’ll fix it as quickly as possible.

I received the wrong size or product.

We’re sorry for the mistake! It’s possible that there was an error in preparation. Write to us at info@fortunatabrand.com and we’ll resolve it promptly.

My product is defective.

We’re very sorry that you received a defective product. At Fortunata we take product quality seriously, although sometimes an issue can slip through.
To submit a claim, please contact us at info@fortunatabrand.com.