If a package is rejected or returned due to unpaid customs or incorrect delivery information, any additional costs will be deducted from the refund.

Please ensure that all shipping details provided during checkout are correct. We are not liable for delivery issues caused by incomplete or inaccurate information (e.g. address, phone number, postal code).

Your local customs office may also request further documentation, which could delay delivery beyond the estimated timeframe.

For destinations outside the EU, Canary Islands, or the UK, taxes and duties are not included in our prices. We recommend contacting your local customs office for more information.